Hardware Support Engineer – Field Device Operations

October 3

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Panoptyc

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Artificial Intelligence • Security • Hardware

Panoptyc is a company dedicated to combating theft in micro markets using advanced surveillance technology. They offer a combined software and hardware solution that leverages artificial intelligence to recognize suspicious behavior and alert operators, significantly reducing shrinkage amounts and saving operators time and money. With state-of-the-art cameras and intelligent software that automatically highlights suspicious incidents, Panoptyc empowers teams to efficiently address and manage theft without the hassle of reviewing endless footage. Their system makes footage accessible even when faced with network issues, offering a powerful solution for micro market theft detection.

2 - 10 employees

🤖 Artificial Intelligence

🔐 Security

🔧 Hardware

📋 Description

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices • Perform remote firmware updates and configuration changes across distributed hardware • Diagnose and resolve hardware connectivity, performance, and operational issues • Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible • Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices • Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules • Implement automated monitoring and alerting for device health and performance • Maintain device inventory, documentation, and configuration management systems • Support new location installations by configuring devices pre-deployment • Create and maintain installation procedures and technical documentation • Provide technical guidance to field installation teams • Validate device functionality and network connectivity post-installation • Analyze device performance data to identify optimization opportunities • Implement standardized configurations and deployment procedures • Develop automation scripts for routine maintenance and monitoring tasks • Collaborate with engineering teams on device selection and deployment strategies

🎯 Requirements

• 3+ years of POSIX/Linux systems administration experience (Red Hat, Ubuntu, or similar distributions) • Experience with firmware management and updates for embedded devices or IoT hardware (Raspberry Pi, Arduino, NUC) • Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration • Command-line proficiency with bash/shell scripting for automation • Experience with remote device management and monitoring tools • Knowledge of POS integration and transaction data handling • Experience with embedded Linux systems and ARM-based hardware • Strong analytical and problem-solving skills for remote troubleshooting • Excellent documentation and communication skills • Ability to work independently and manage multiple concurrent issues • Experience with ticketing systems and incident management processes • Willingness to provide occasional after-hours support for critical issues

🏖️ Benefits

• Competitive salary and benefits • Be part of a rapidly growing team reshaping retail security • Full remote work flexibility with a dynamic, global team • Opportunity to work with cutting-edge data tools and technologies