Mobility Support Analyst

Job not on LinkedIn

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pantheon Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pantheon Inc is a global software and IT services company that provides software development, consulting, staffing and support services to enterprise and public sector clients. They offer a code-free automation product called the Odyssey Digital Automation Platform alongside IT systems and software consulting, turnkey software solutions, and staffing/talent management services across industries such as banking, finance, oil & gas, healthcare, utilities and telecommunications. Pantheon serves clients worldwide and holds partnerships with major technology vendors.

📋 Description

• Maintain, troubleshoot, and improve the management, operation, and distribution of mobile applications in the enterprise mobility environment • Provide direct support to customers and end users • Triage mobile incidents and requests • Sign iOS and Android applications • Work with MDM systems to support and troubleshoot mobile applications • Troubleshoot application deployment issues in MDM, Apple, or Google Play • Publish applications to the Apple App Store, Google Play, and MDM platforms • Configure mobile applications and provision profiles in MDM environments • Identify common failures and issues using mobile monitoring tools • Assist end users with application issues, crashes, logs, and bug reports • Investigate anomalies and escalate complex issues to the development team • Create and update technical documentation and end-user guides • Assist with MacBook enrollment and troubleshooting • Create reports to gain a better understanding of the mobile application portfolio

🎯 Requirements

• Experience managing mobile applications in Microsoft Intune • Experience publishing mobile applications to the Google Play Store or Apple App Store • Experience with Apple Business Manager • Ability to manage a ticket queue and provide customer service • Strong ability to identify issues and communicate problems or gaps • Organizational and administrative skills • Ability to work independently and as part of a team • Proficiency in English, both written and spoken • Exceptional problem-solving and communication skills • Knowledge of or experience with Datadog, Power BI, Microsoft Office, ServiceNow, VMware Workspace ONE UEM/AirWatch, Microsoft Intune, Microsoft Company Portal, Azure DevOps, Apple App Store Connect, Google Play Console, and BlackBerry Dynamics

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