IT Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dedalus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Dedalus is a global provider of healthcare software solutions aimed at transforming and optimizing health and social care systems worldwide. Their offerings include the Continuum of Care platform, which enhances patient care through all stages, from prevention to end-of-life care, utilizing modern technologies for interoperability and integration. Dedalus supports over 7,500 healthcare organizations across 40 countries, providing electronic medical record (EMR) solutions, diagnostic results, and innovative cloud services to healthcare facilities, hospitals, and research institutions. They emphasize innovation in healthcare delivery, improving access to care and enhancing the quality of healthcare through data-driven approaches.

📋 Description

• Respond to customer-submitted support tickets, providing clear, accurate, and effective guidance and direction. • Perform preventive maintenance and corrective actions for Dedalus Healthcare products in connection with operational processes. • Provide solutions to improve the customer’s day-to-day activities. • Install software and hardware and perform performance analyses as needed. • Investigate system issues and defects and apply fixes, workarounds, or other reconciliation techniques. • Deliver application training to users and maintain up-to-date knowledge of the system. • Negotiate satisfactory resolutions for end users across technical, operational, and management levels. • Develop configuration and operating manuals related to Dedalus Healthcare products. • Answer questions, adjust processes, and correct operational and system errors to ensure the proper functioning of the contracted scope.

🎯 Requirements

• Currently pursuing a degree in Information Systems, Computer Science, Computer Engineering, Systems Analysis, or a related field. • Excellent verbal, written, and interpersonal communication skills. • Prior knowledge of Dedalus Healthcare software or similar products, hospital workflows, and a demonstrated ability to learn new technologies. • Excellent computer skills, including MS Office and web-based knowledge management systems. • Proven organizational and time-management skills. • Demonstrated ability to adapt to change and manage priorities. • Strong customer service skills when interacting with internal and external customers. • Strong understanding of technical services operations, product release processes, and the healthcare environment. • Must be eligible for domestic or international travel, as required by the company. • Must be available to provide customer support during varied hours, including schedules aligned with customers’ operating routines. • English or Spanish is preferred (intermediate or fluent proficiency). • Knowledge of Linux operating systems and Windows Server. • Knowledge of computer networking.

🏖️ Benefits

• Engaging and rewarding work experience • A culture that encourages employees to learn and innovate • Collaboration and improvement of clinical processes • Commitment to an inclusive and diverse workplace