Director, Business Operations

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Papa

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

Healthcare Insurance • Wellness • Social Impact

Papa is a company dedicated to providing companion care services to support health plans, employers, and their members. Papa connects individuals, particularly the elderly and those with special needs, to Papa Pals—real people who assist with everyday tasks, transportation, and provide social support. By promoting human connection and addressing social isolation, Papa enhances the well-being of its members. It collaborates with nearly 100 health plans and employers to improve health outcomes and offer benefits like reduced hospital visits and preventive care. Papa is committed to fostering independence for older adults, advancing equity for marginalized populations, and curing loneliness through personalized care services.

📋 Description

• Manage day-to-day operations across relevant functional areas, ensuring seamless execution across the full client lifecycle—from pilot scoping through implementation, renewal, and ongoing engagement. • Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on implementation milestones and SLAs. • Bring together perspectives across Sales, Ops, Product and Legal to present facts and data to Papa’s Executive leadership team and drive decisions required to serve our clients and prospects. • Lead scoping, implementation & execution of custom pilot programs to test product-market fit and inform Papa’s GTM Product Strategy. • Collaborate cross-functionally with Product, IT, Operations, Sales, and Data teams to, triage and resolve complex, systemic client escalations and operational issues. • Maximize revenue and client satisfaction by deploying effective personnel, processes, and tooling across teams.

🎯 Requirements

• 7–10 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles. • Proven ability to work collaboratively across a diverse set of functions, backgrounds, and working styles; driven by the mission with an empathetic, non-hierarchical approach. • Experience managing or closely partnering with client-facing teams (Client Success, Account Management, or Implementation) in addition to sales-facing functions. • Demonstrated ability to operate across both commercial and operational workstreams, with comfort owning execution end-to-end rather than specializing in one function. • Strong process design and project management skills applied to complex, multi-stakeholder implementations or operational workflows. • A proactive approach to multitasking and diving into details, with a high tolerance for diagnosing and resolving broken, high-stakes processes. • Excellent communication and analytical skills, with the ability to distill complex data and strategies into simple, actionable recommendations. • Ability to synthesize complex problems, present them clearly, and debate recommendations with leadership. • Independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations.

🏖️ Benefits

• Competitive salary and equity package • Medical, dental and vision insurance coverage • HSA/FSA • 401(k) plan with a match up to 4% • Flexible PTO • Parental leave and caregiver leave