Senior IT Support Engineer

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $60k - $105k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Parachute Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

📋 Compliance

SaaS • B2B • Compliance

Parachute Health is a healthcare technology company that provides a SaaS platform for digitizing and streamlining Durable Medical Equipment (DME) ordering and ePrescribing. Its platform connects clinicians, DME/HME suppliers, and payors to accelerate order entry, automate intake (including AI-based fax digitization), integrate with EHRs and ERPs, and improve order accuracy and compliance. Parachute emphasizes security and regulatory compliance (HIPAA, SOC 1/2, HITRUST) while serving B2B healthcare customers across the care continuum.

📋 Description

• Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support. • Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines. • Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments. • Document fixes, runbooks, and FAQs to help the team scale. • Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews. • Help run periodic access reviews and collect audit evidence. • Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting. • Help maintain DLP policies and triage alerts for potential data exfiltration. • Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai). • Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts. • Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting. • Build small tools that make the team faster (no full-stack development required). • Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations.

🎯 Requirements

• Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field. • Scripting experience is required. You can write working scripts in at least one of: Bash, Python, or PowerShell. You don't need to be a software developer, but you should be comfortable automating tasks with code. • Working knowledge of the Linux command line, file system navigation, permissions, process management, log inspection (grep, awk, sed, tail, journalctl). • Comfort with macOS as a daily-driver OS and basic troubleshooting on Mac. • Solid IT troubleshooting fundamentals, networking basics (DNS, DHCP, VPN, TLS), authentication flows (SAML, OAuth, MFA), and hardware/software support. • Comfort using Git, GitHub, and the terminal. • Actively follows trends in IT, cybersecurity, and AI, with a strong desire to experiment with new tools. • Strong written communication; you can document what you did so others can use it. • Must reside in the U.S.

🏖️ Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums. • Employer HSA Contribution: Company-funded contributions to your Health Savings Account. • 401(k) Retirement Plan • Equity Incentive Plan • Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance. • Remote-First Culture: We are remote-first with dedicated NYC office and reimbursement options for co-working spaces. • Flexible Vacation Policy • Summer Fridays: 5 additional Fridays off during the summer (separate from PTO). • Home Office and Wellness Stipend • Monthly Internet Stipend • Annual Learning and Development Stipend