Business Analyst – Application Support, Intake & Release Enablement

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🕒 March 11

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Paralucent

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚡ Productivity

☁️ SaaS

Artificial Intelligence • Productivity • SaaS

Paralucent is a company that operates at the intersection of technology and creativity, focusing on driving automation and fusing intelligence to empower productivity. They aim to simplify documentation and enhance business processes through innovative technology solutions. Paralucent offers its expertise to clients seeking to integrate advanced AI solutions into their operations, helping them to optimize their workflows and increase efficiency.

📋 Description

• Own Tier 2 intake & clarification: analyze incidents/requests, confirm scope, reproduce/triage when needed, and document business + functional requirements. • Translate needs into delivery-ready work: write clear user stories, acceptance criteria, and process flows that enable efficient development and testing. • Support release execution: partner with Dev/QA to validate scope, coordinate UAT inputs where applicable, and ensure release readiness risks are visible early. • Stakeholder & vendor coordination: align business stakeholders, support teams, and vendors for vendor-supported SaaS updates and fix verification. • Operationalize knowledge: maintain lightweight runbooks, known error patterns, FAQs, and knowledge articles to reduce repeat incidents. • Data-driven problem solving: identify trends (recurring issues, high-volume tickets), recommend prevention opportunities, and support continuous improvement.

🎯 Requirements

• 5+ years as a Business Analyst in a technology or consulting environment • Strong requirements skills: discovery, documentation, user stories, and acceptance criteria • Experience supporting production applications (incident/defect triage, operational change) • Comfort working across vendor-supported SaaS and custom applications • Experience with ServiceNow (ITSM incident/change/request workflows) is beneficial • Familiarity with Agile or hybrid delivery methodologies • Excellent stakeholder management and clear written communication

🏖️ Benefits

• Fully Remote (Work from anywhere in the world)• Long Term Contract• Shift Timing: 12pm to 9pm IST