Investigator Payments Lead – Senior Associate

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Parexel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 1990-01

Consulting • Healthcare • Logistics

Parexel is one of the world's largest clinical research organizations (CROs), providing comprehensive services for the clinical development process from Phase I to IV. The company specializes in portfolio management, clinical trial management, regulatory strategy, market access, and lifecycle management for biopharmaceuticals. Parexel aims to speed life-changing medicines to market by leveraging its clinical, regulatory, and therapeutic expertise. With a global team of over 21,000 professionals, Parexel works to integrate patient insights and innovative trial designs to develop treatments across therapeutic areas such as oncology, neuroscience, rare diseases, and more. It focuses on delivering patient-centric and efficient clinical trials.

📋 Description

• Manage the full lifecycle of clinical site payment administration from study start-up through closeout • Lead planning of payment activities, system configuration, and timely delivery of start-up milestone payments • Assess EDC design and data collection processes for accurate mapping to budget structures and payment triggering • Troubleshoot payment failures and drive resolution to minimize delays • Review and guide configuration of site contracts and budgets within payment systems • Oversee vendors’ adherence to investigator payment processes, including approvals, invoices, and query resolution • Triage complex technology and process issues involving site relationships, budgets, contracts, regulations, languages, taxes, and currencies • Review payment performance, identify root causes, and implement corrective actions • Ensure purchase orders, contracts, work orders, and funding are in place for timely payments • Support study-specific investigator payment audits when required • Resolve site- and study-level payment escalations to maintain site satisfaction and operational continuity • Collaborate with internal stakeholders and external partners across clinical operations, business technology, legal, finance, tax, and other functions

🎯 Requirements

• Bachelor’s degree or equivalent relevant professional experience • 2+ years of experience in clinical contracts and budget administration, accounting, finance, clinical project management, clinical operations, or a related field • Knowledge of clinical operations, clinical protocols, and site budgets • Demonstrated understanding of clinical site and vendor budgets and payment terms • Excellent interpersonal, organizational, administrative, and problem-solving skills • Ability to work effectively with clinical operations, business technology, legal, finance, tax, and other functional teams • Proven ability to complete assignments, tasks, and projects with minimal supervision and make informed investigator-payment recommendations • Ability to work independently in a collaborative, team-oriented environment • Experience with EDC data and systems preferred • Experience with industry payment-processing software and business requirements preferred • Experience at a Clinical Research Organization or sponsor preferred • Knowledge of local tax and payment regulations preferred • Experience supporting cross-border financial transactions preferred

🏖️ Benefits

• Medical plan • Life assurance • Additional benefit offerings in accordance with the terms of applicable plans • Flexible working • Growth opportunities