Parloa
201 - 500 employees
💰 Series B on 2024-04
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
Head of Partner Delivery Success
🕒 April 16
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Parloa
201 - 500 employees
💰 Series B on 2024-04
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
📋 Description
• Build the Global Partner Success Operating Model: Design and scale the Partner Success organization across regions. • Ensure Quality and Predictability in Partner-Led Delivery: Own delivery health across all partner-executed projects. • Build and Develop a High-Performance Organization: Hire, coach, and develop the Partner Success team across regions. • Drive Partner Enablement and Capability Development: Work with cross-functional teams to create structured enablement programs. • Ensure Technical and Implementation Standard Compliance for Partners: Ensure consistency across partner-built solutions. • Strengthen Partner and Executive Relationships: Serve as the executive technical counterpart to strategic implementation partners. • Create Scalable Feedback Loops Between Partners and Product: Translate field insights from partner implementations into structured product feedback. • Own Partner Performance Metrics and Ecosystem Health: Define and track partner performance metrics such as implementation quality, delivery timelines, QA pass rates, and partner NPS.
🎯 Requirements
• Experience level: 10 to 15+ years in enterprise SaaS, AI platforms, professional services, or partner delivery roles with meaningful production responsibility. • People leadership: 5+ years leading technical delivery, professional services, or partner success organizations, ideally leaders-of-leaders. • Organizational leadership: Experience designing and scaling partner delivery models or ecosystem support functions. • Partner Ecosystem Experience: Deep experience working with system integrators, implementation partners, or consulting firms. • Enterprise Delivery Track Record: Demonstrated success overseeing complex enterprise deployments involving multiple stakeholders and delivery teams. • Technical Breadth and Platform Understanding: Strong understanding of enterprise software architectures, integrations, and cloud-based platforms. • Strategic product thinking: Ability to identify patterns across partner implementations and translate them into product improvements or platform capabilities. • Operational excellence: Strong planning, prioritization, and risk management capabilities. • Executive presence: Confident communicator with the ability to engage partner executives, technical leaders, and internal stakeholders. • Strong plus: AI / LLM-based systems and conversational AI platforms, Telephony and contact center infrastructure (PSTN, SIP), Partner-driven enterprise software ecosystems, Scaling global system integrator relationships.
🏖️ Benefits
• Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. • Equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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