Senior Agent Architect, f/m/d

🕒 January 26

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Series B on 2024-04

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

📋 Description

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. • Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. • Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively • Fine-tune conversational flows and voice output (e.g. SSML, lexicons, regex) to align with customer brand standards • Work closely with Agent Integration Engineers and Forward Deployed Engineers to connect customers’ systems with Parloa’s Agent Platform via APIs • Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer • Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions • Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team

🎯 Requirements

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development • Ability to analyse customer requirements and craft LLM prompts that align with desired conversational and functional outcomes • Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning • Strong project and stakeholder management skills, with a passion for meeting milestones and communicating clearly • Analytical and critical thinking skills, including experience with risk assessment and problem-solving • Solid understanding of data structures, system integrations, and enterprise APIs • Exceptional attention to detail and logical thinking, with the ability to identify and address subtle nuances in conversational flows • Experience in planning and executing rigorous testing procedures to ensure AI agent performance at scale

🏖️ Benefits

• Deutschland ticket • Urban Sports Club • Job Rad • Nilo Health • weekly sponsored office lunches • Competitive compensation and equity package. • Flexible working hours • 28 vacation days • workation opportunities. • Access to a training and development budget for continuous professional growth. • Regular team events • game nights • other social activities. • Work from home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks. • Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.