Staff Product Engineer

Job not on LinkedIn

🔥 8 minutes ago

🌐 Germany, United Kingdom – Remote

🇩🇪 Germany – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 Series B on 2024-04

Artificial Intelligence • Enterprise

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty.

📋 Description

• Work directly inside strategic enterprise customers and build software that makes their AI agents work in production • Build customer-specific integrations and capabilities not covered by Parloa’s AMP platform • Lead complex programmes with multiple workstreams and make architecture decisions spanning Parloa’s platform and the customer’s organization • Build systems of record, telephony and contact-center integrations, state management, data readiness, multi-agent orchestration and retrieval • Prototype unclear solutions quickly and decide whether they are worth pursuing • Own production quality and security, including evaluations, production readiness, observability, incident playbooks, PII, access control and audit trails • Debug live technical and model-behavior issues • Grow customer accounts through additional use cases, business units and renewals • Set delivery standards for engineers on complex accounts and identify capabilities that belong in the core product • Mentor Product Engineers and participate in interviewing and hiring • Establish standards for validating AI-assisted work before production deployment • Represent Parloa with senior technical stakeholders, including principal engineers, architects and security leaders • Write and review code weekly as an individual contributor

🎯 Requirements

• 8+ years of professional software development, delivering production systems end to end • Fluent in TypeScript or Python, or able to get there quickly • 5+ years leading the design and architecture of large-scale production systems in customer-facing or enterprise environments, with a focus on reliability, scale and failure modes • Experience leading agentic, spec-driven development in production • Track record in long-term enterprise accounts or fast experiments • Experience as a mentor or tech lead • Comfortable with ambiguity and customer-facing work • Willingness to travel up to 25% to customer sites • Strong spoken and written communication skills in English • Experience building or deploying an LLM-powered system used by real users in production is nice to have • Hands-on experience with eval frameworks, agent tooling, RAG, prompt engineering or multi-agent orchestration is nice to have • Founder or founding-engineer background is nice to have • Forward-deployed, solutions engineering, product engineering or strategic-partner experience at an enterprise software or AI company is nice to have • Voice or conversational AI, contact center, telephony or CCaaS integration experience is nice to have • Experience in regulated industries such as banking, insurance or telecom is nice to have

🏖️ Benefits

• Willingness to travel up to 25% to customer sites, depending on the engagement • Equal opportunities for all qualified applicants • GDPR and ISO 27001-compliant handling of sensitive information