Franchise Implementation Consultant

🔥 13 hours ago

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🏢 Enterprise

☁️ SaaS

Hospitality • Enterprise • SaaS

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Lead franchise customers through successful PAR OPS implementations, from planning and configuration through deployment and adoption • Partner with Project Managers and cross-functional teams to deliver projects on time, within scope, and with a high-quality customer experience • Facilitate client meetings, training sessions, and solution reviews while serving as a trusted advisor throughout the implementation lifecycle • Assess customer operational and technical requirements, recommending solutions that support business goals and growth • Configure, test, and validate software solutions to ensure successful rollouts across franchise networks • Proactively identify and resolve project risks, implementation challenges, and customer issues • Drive a seamless transition from implementation to ongoing support through strong documentation, communication, and stakeholder alignment • Contribute to continuous improvement by sharing customer insights, enhancing training resources, and supporting product feedback initiatives • Provide customer support and participate in scheduled after-hours support rotations as needed

🎯 Requirements

• Proven ability to manage multiple priorities and projects simultaneously • Strong analytical, troubleshooting, and problem-solving skills • Ability to clearly communicate technical and financial concepts • Comfortable navigating ambiguity and adapting to changing priorities • Excellent written and verbal communication skills with both technical and non-technical audiences • Hospitality industry experience in a management capacity highly preferred • 4 year technical degree or equivalent related experience highly preferred • 1+ year of experience working with restaurant back-of-house technology highly preferred

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities