Senior Salesforce Architect – Service Cloud

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🏢 Enterprise

☁️ SaaS

Hospitality • Enterprise • SaaS

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Work with the product owner to understand requirements and design comprehensive solutions that meet stakeholder needs • Define and document Salesforce architecture including integrations and customizations • Serve as the Salesforce technical authority for complex implementations and integrations • Lead solution design for integrations with internal systems (APIs, middleware, data platforms) • Review and approve technical designs, data models, and implementation approaches • Provide technical guidance and mentorship to the administration/development team to ensure best practices and standards are followed • Ensure configurations and customizations comply with security standards • Provide thought leadership that steers PAR’s digital transformation journey through efficiently designed business platforms, achieving a positive user experience and effective business process • Work as part of a scrum team with SF Admins and QA to deliver value to the business • Analyze existing processes and solutions for optimization and performance improvements • Ensure reliable data synchronization with upstream and downstream systems • Partner with integration and data teams to meet enterprise standards • Partner with business stakeholders to translate requirements into technical solutions • Drive platform optimization, performance tuning, and technical debt reduction • Evaluate new Salesforce features and releases for business value • Promote reuse, automation, and low-code/no-code best practices

🎯 Requirements

• A bachelor’s degree in a business or technology related major and relevant Salesforce certification, but we’re flexible depending on your experience • 10+ years working with Salesforce Service Cloud in an Admin capacity – 4 of those years as an Architect • Well-rounded functional knowledge across Case Management, Knowledge base, and customer service portals • Experience working within a formal Salesforce Application Lifecycle Management environment (Dev/QA/UAT/Prod)

🏖️ Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment • Reasonable accommodations to individuals with disabilities