Senior Hosting Engineer

🔥 12 minutes ago

🇪🇬 Egypt – Remote

💵 $2.5k - $3.5k / month

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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PartnerOne

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.

📋 Description

• Own day-to-day operation of hosted customer environments, including patching, backups, monitoring, capacity and change • Act as senior escalation point for hosting incidents and drive resolution with product teams • Run scheduled disaster recovery tests and remediate findings • Maintain current runbooks and operational documentation • Manage Azure cloud subscriptions and services for hosted customers • Track and control cloud spend for each customer and flag cost or capacity issues • Manage reserved capacity, renewals and cloud provider support cases • Build and configure new customer environments using approved reference architectures and infrastructure as code • Work with the Kubernetes Engineer to run and improve the container platform • Set up test environments and support performance-testing configurations for hosted and on-premise deployments • Serve as technical contact for hosted customers regarding environments, availability and service levels • Report availability, incidents and performance against hosting service levels • Smoothly onboard new hosted customers with Delivery and Client Success • Lead and develop the Kubernetes Engineer once the Hosted Services structure is finalised • Automate repetitive work and improve monitoring and alerting • Provide evidence and controls for ISO 27001 and SOC 2 certification

🎯 Requirements

• Several years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level) • Hands-on infrastructure as code, using Terraform, Bicep or similar • Working experience with Kubernetes and containers, ideally Azure Kubernetes Service • Strong Windows and Linux server administration • Experience with relational databases such as SQL Server, Oracle or PostgreSQL • Practical experience with backup, disaster recovery and monitoring tooling • Comfortable talking to customers about their service and calm under incident pressure • Able to work effectively as part of a remote team spread across time zones • Experience with performance or load testing tools • Cloud cost management or FinOps experience • Experience in an ITIL-based support organisation and ISO 27001 or SOC 2 environments • Some experience leading or mentoring an engineer

🏖️ Benefits

• Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) • Full-time role • Availability for occasional short travels • Payment in USD • Equipment provided by the company

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