Account Manager, SMB

November 4

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Patch My PC

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SaaS • Security • Enterprise

Patch My PC is a company that provides software solutions for automated patch management and application updates. Their tools integrate with Microsoft solutions like ConfigMgr and Intune to automate the deployment and management of third-party applications across enterprise environments. With features such as custom pre- and post-install scripts, application lifecycle management, and detailed reporting and analytics, Patch My PC helps IT professionals, MSPs, and security teams enhance their patching processes, saving time and ensuring system security. The company offers products that are user-friendly and support thousands of applications, easing the management of software updates and enhancing endpoint security. Patch My PC stands out with its responsive support team and comprehensive integration capabilities.

11 - 50 employees

☁️ SaaS

🔐 Security

🏢 Enterprise

📋 Description

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention. • Act as a trusted advisor, understanding client needs and aligning them with our solutions. • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. • Manage renewals and contract negotiations, ensuring a seamless client experience. • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. • Ability to prioritize tasks and manage multiple accounts effectively.

🎯 Requirements

• 3+ years of experience in customer-facing B2B software sales, ideally focused on SMB • Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results • Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets • Excellent communication, negotiation, and stakeholder management skills • A growth mindset; open to feedback, quick to adapt, and always looking to improve • Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

🏖️ Benefits

• Pension: Patch My PC contributes 10% • Medical and Vision through Bupa coverage: Patch My PC covers 100% of the employee's and dependents cost. • Income Protection & Life insurance through Canada Life • Sick leaves and Paid Time Off • Charitable donation matching • Tuition reimbursement • Gym & fitness reimbursement • Internet Stipend