Video Call Onboarding Assistant – SaaS, DATEV, Financial Accounting

🔥 5 minutes ago

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pathway solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

☁️ SaaS

🛍️ eCommerce

SaaS • eCommerce

pathway solutions is a SaaS company that automates bookkeeping and accounting workflows for e-commerce and subscription (SaaS) businesses by integrating sales platforms and payment providers with DATEV. It provides prebuilt integrations for Shopify, Amazon, WooCommerce, Stripe, Chargebee, TikTok Shop and others to export invoices, revenues, payments, refunds and fees in DATEV-ready formats, create e-invoices, and enable compliant, automated reconciliations for merchants and tax advisors. The platform aims to save time, reduce manual errors, and ensure legal compliance for bookkeeping processes.

📋 Description

• You provide daily support to e-commerce entrepreneurs via email and video calls for accounting-related issues. • Ensure high customer satisfaction through clear and friendly communication. • Identify recurring problems and contribute to improving our solutions. • Work closely with the Onboarding Automation Team to guarantee customer success.

🎯 Requirements

• Highly self-motivated and results-oriented (experience with SMART goals). • Experience using DATEV (mandatory). • Interest in the digitalization of the accounting industry. • Independent, structured and process-oriented way of working. • Open to feedback, comfortable with digital tools, and remote-first work. • Fluent in German and English.

🏖️ Benefits

• Flexibility: Remote-first and family-friendly working hours — you choose when you work. • Development: Coaching budget, mentoring and a diverse team. • Vacation: 30 days to rest and recharge. • Compensation: An attractive salary and benefits package awaits you. • Growth: Take on responsibility and grow with us.