PatientNow
Healthcare Insurance • SaaS • Wellness
PatientNow is a comprehensive software solution designed specifically for the aesthetics and wellness industry, including med spas, plastic surgery, dermatology, and weight loss practices. It offers an all-in-one platform that integrates electronic medical records (EMR), practice management, patient engagement tools, payments, and digital marketing services to streamline operations and enhance patient care. By utilizing AI and automated marketing strategies, PatientNow helps practices attract and retain patients while boosting efficiency and revenue. The platform also features tools for before and after photography, flexible financing options, and seamless integration with medical practice systems, making it a vital tool for modernizing and managing aesthetic practices effectively.
Director, Instructional Design
November 22
PatientNow
Healthcare Insurance • SaaS • Wellness
PatientNow is a comprehensive software solution designed specifically for the aesthetics and wellness industry, including med spas, plastic surgery, dermatology, and weight loss practices. It offers an all-in-one platform that integrates electronic medical records (EMR), practice management, patient engagement tools, payments, and digital marketing services to streamline operations and enhance patient care. By utilizing AI and automated marketing strategies, PatientNow helps practices attract and retain patients while boosting efficiency and revenue. The platform also features tools for before and after photography, flexible financing options, and seamless integration with medical practice systems, making it a vital tool for modernizing and managing aesthetic practices effectively.
📋 Description
• Lead the creative and operational heartbeat of the Company Knowledgebase • Manage a team of instructional designers, content creators, and facilitators to deliver engaging, measurable learning programs • Collaborate with Product Managers to develop learning solutions for new feature releases • Design and produce content for quarterly releases • Apply adult learning theory and instructional design models to create effective learning deliverables • Become a subject matter expert by maintaining deep knowledge of the Company’s platform • Collaborate cross-functionally with the L&D team, Product, Marketing, and Customer Ops & Success • Manage the design, development, and delivery of client training programs • Collaborate with Customer Success, Marketing, and Product to create content that supports onboarding • Maintain and update the learning management system
🎯 Requirements
• 5+ years in Learning & Development, with at least 2 years managing or mentoring a learning team • Strong instructional design and learning technology expertise (e.g., Adobe Captivate, Camtasia, LMS administration) • Exceptional collaboration skills with cross-functional teams in Product, CS, and Operations • Ability to balance strategic priorities with tactical execution • Data fluency — using learning analytics to inform decisions and measure success • Experience with SaaS training environments or customer education programs a plus
🏖️ Benefits
• Competitive salary • Work at the intersection of innovation and impact • Collaborate with a talented, curious team that values experimentation, learning, and customer empathy • Be empowered to lead with autonomy while supported by strong leadership and product discipline • Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology
Apply NowSimilar Jobs
November 19
Talent Development Manager at Attentive designing and delivering scalable development programs. Focus on engaging, growing, and retaining top talent through innovative learning initiatives.
November 18
Organizational Development Consultant enhancing workforce structures for Cook County Health. Focusing on performance frameworks and alignment with strategic HR goals.
November 14
Sales Training Manager at BillionToOne focusing on developing sales skills and training programs. Collaborating closely with sales leadership to drive successful training initiatives for diverse teams.
🇺🇸 United States – Remote
💵 $190.1k - $211.2k / year
💰 $35M Debt Financing on 2022-12
⏰ Full Time
🟠 Senior
🔴 Lead
📚 Learning and Development
🦅 H1B Visa Sponsor
November 8
Learning and Development Consultant designing and delivering training programs for talent management. Collaborating with stakeholders to align learning initiatives with organizational goals and employee development.
November 7
Training Specialist focusing on user community transition to ERP technology solution for federal agency. Involves training material development and virtual training execution.