Senior Manager – Technology Services, ServiceNow

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Pax8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

🤝 B2B

☁️ SaaS

💰 $50M Debt Financing - Pax8 on 2023-09

Marketplace • B2B • SaaS

Pax8 is a cloud commerce marketplace and platform that helps managed service providers (MSPs) and small businesses discover, purchase, provision, and manage cloud solutions. It combines a vendor marketplace, subscription and billing management, security offerings, training (Academy), and professional services to enable partners to scale, sell smarter, and protect their customers.

📋 Description

• Develop and execute the long-term vision for ServiceNow across Technology Services. • Build, mentor, and inspire a high-performing team of platform specialists and technical leaders. • Create an environment where innovation, accountability, and continuous learning thrive. • Champion responsible AI adoption and empower teams to embrace emerging technologies. • Use operational insights, KPIs, and predictive analytics to continuously improve service quality. • Drive performance through measurable outcomes and clear service objectives. • Anticipate challenges before they become risks and coordinate effective solutions across teams. • Establish reporting frameworks that provide visibility into platform health, performance, and customer experience. • Oversee critical service management processes that ensure secure, resilient, and reliable operations. • Support enterprise-wide readiness for major initiatives, changes, and incidents. • Promote operational maturity through governance, continual improvement, and best practices. • Lead adoption of intelligent monitoring, diagnostics, and automation capabilities. • Identify opportunities to simplify processes and reduce manual effort through automation. • Sponsor innovative AI initiatives that improve efficiency and decision-making. • Balance short-term delivery needs with long-term platform sustainability. • Collaborate with Product, Architecture, Security, Workplace Experience, and business leaders to align priorities. • Influence roadmaps and investment decisions through operational expertise and platform insights. • Serve as a trusted advisor on ServiceNow capabilities, enterprise service management, and operational strategy. • Define and govern platform standards, configuration practices, and roadmap priorities. • Ensure a seamless and consistent employee experience across service management workflows. • Lead platform upgrades, lifecycle planning, licensing strategy, and governance initiatives. • Drive adoption of self-service capabilities that improve efficiency and customer satisfaction.

🎯 Requirements

• Bring substantial experience leading technical teams within enterprise technology environments. • Have demonstrated success developing managers, engineers, and future leaders. • Understand how to translate platform strategy into meaningful business outcomes. • Have proven expertise supporting and evolving enterprise ServiceNow environments. • Can confidently balance operational excellence, people leadership, and strategic planning. • Enjoy collaborating across diverse stakeholder groups and influencing senior leaders. • Have experience guiding service delivery organizations through transformation and change. • Are passionate about leveraging automation, AI, and modern technology to solve complex challenges. • Value continuous improvement and enjoy building systems, teams, and processes that scale. • Are comfortable communicating complex concepts clearly to both technical and non-technical audiences. • Hold a bachelor's degree in a related field or equivalent practical experience. • ServiceNow Certified System Administrator, ITIL, PMP, or similar certifications are highly valued.

🏖️ Benefits

• 401(k) plan with employer match • Medical, Dental & Vision Insurance • Employee Assistance Program • Employer Paid Short & Long Term Disability, Life and AD&D Insurance • Flexible, Open Vacation • Paid Sick Time Off • Extended Leave for Life events • RTD Eco Pass (For local Colorado Employees) • Career Development Programs • Stock Option Eligibility • Employee-led Resource Groups