Product Owner – ServiceNow

🔥 17 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $130k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

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ServBeyond Solutions LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🏛️ Government

Consulting • Healthcare • Government

ServBeyond Solutions LLC is a company focused on delivering comprehensive solutions and services that support the critical missions of government customers. The company specializes in digital services, contact center and service desk operations, data management and analytics, management consulting, and IT modernization. ServBeyond Solutions is heavily involved in technology transformation initiatives within healthcare and transportation sectors, working closely with government agencies to enhance productivity and improve business outcomes. Through its innovative solutions and commitment to excellence, ServBeyond helps its clients navigate and succeed in an ever-evolving technological landscape.

📋 Description

• Lead end-to-end business process design for customer onboarding, case management, and CRM workflows in ServiceNow CSM • Own and manage the product backlog, including user stories, priorities, and acceptance criteria • Conduct stakeholder workshops and translate business needs into clear, implementable requirements • Map and transform legacy tools, data, and processes into a unified ServiceNow CSM solution • Define workflows, automation, and integrations (e.g., CSM, portals, data sources) • Create and maintain process documentation, requirements, and traceability artifacts • Support UAT, validation, and release readiness to ensure solutions meet business needs • Ensure alignment with client security, CAC access, and compliance requirements • Facilitate client-facing requirements sessions, present options and recommendations, and drive stakeholder consensus across business, technical, and government teams.

🎯 Requirements

• Minimum 8 years of experience in Business Analysis, Product Ownership, Business Process Improvement, or related disciplines. • Minimum 5 years of experience supporting ServiceNow implementations. • Minimum 3 years of experience with ServiceNow Customer Service Management (CSM). • Minimum 3 years of experience supporting federal government programs. • Experience serving as Product Owner or backlog owner in Agile delivery environments. • Experience managing or supporting technical implementation projects. • Technical acumen sufficient to partner effectively with ServiceNow architects, developers, engineers, and government stakeholders.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities • Paid time off