Customer Success Manager

Job not on LinkedIn

October 9

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Payabli

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Fintech • SaaS • API

Payabli is a next-generation payments infrastructure company that specializes in enabling Software as a Service (SaaS) providers and other businesses to easily embed and monetize payments. The company offers a unified API and infrastructure stack that supports the full lifecycle of payments businesses, including payment acceptance (Pay In), vendor payouts (Pay Out), and payment operations (Pay Ops). Payabli provides solutions such as managed payables, on-demand payouts, spend management, boarding, underwriting, risk management, billing engine, reporting, and compliance. With a focus on API-first capabilities, Payabli allows its partners to build world-class payments offerings that are fully integrated into their product experience. The company serves various partners and industries, including financial institutions and affiliate partners, offering strategic advisory and cost analysis services to optimize interchange and payments solutions.

11 - 50 employees

💳 Fintech

☁️ SaaS

🔌 API

💰 $4.1M Seed Round on 2022-04

📋 Description

• Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor • Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams • Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap • Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams • Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs • Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities • Proactively monitor partner health indicators and intervene early to address concerns or remove blockers • Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals • Ensure high retention rates by delivering measurable outcomes, maintaining partner satisfaction, and mitigating churn risk • Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners • Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement • Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed • Manage escalations with urgency and transparency, keeping partners informed throughout the resolution process • Track and analyze key performance indicators including partner health scores, processing volumes, approval rates, and merchant concentration • Provide regular reporting to partners and internal stakeholders on account performance, risks, and opportunities • Maintain accurate records in CRM systems to ensure visibility and collaboration across teams

🎯 Requirements

• 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS • Proven track record of managing high-value accounts with measurable retention and growth outcomes • Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems • Exceptional relationship-building skills with the ability to influence and collaborate with executive-level stakeholders • Outstanding communication skills—both written and verbal—with the ability to simplify complex technical concepts • Strong analytical and problem-solving abilities with a data-driven approach to decision-making • Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software • Self-starter mentality with the ability to work independently, manage competing priorities, and thrive in a fast-paced environment

🏖️ Benefits

• Competitive base salary with strong performance-based upside potential • Stock options with the potential to unlock more equity as we grow • Flexible PTO and paid parental leave • Comprehensive medical, dental, and vision insurance401K with company match, HSA, and pre-tax savings programs • Monthly education fund to invest in your professional development and passion goals • Fully remote work environment with a collaborative, supportive team culture