Client Project Manager, Ops

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• The Client Project Manager owns & executes critical projects in support of Paylocity’s largest, most complex, and highest revenue clients. • The Project Manager engages with the Client, Executive Account Manager, Client Service Manager and internal partners to ensure they have a complete understanding of the client’s business challenges and will work out unique solutions to resolve those issues. • They report to the Client Services Director and engage with the Client Services Manager to prioritize and execute projects and involve necessary internal stakeholders. • This role requires proficient technical skills, attention to detail, strong sense of urgency, and comprehensive knowledge of our full Paylocity product suite. • Efficiently manage projects using a combination of Microsoft OneDrive, Microsoft SharePoint, and Taskray. • Define project scope, develop project plans and track and report out on progress. • Gain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needs. • Resolve a range of operational issues which impact regular Paylocity system usage on behalf of the client. • Provide exceptional customer service to internal and external clients. • Partner with necessary internal stakeholders to accomplish projects timely. • Develop strong internal relationships with Sales, Client Services, and other Paylocity divisions to drive solutions that improve client satisfaction and meet client expectations.

🎯 Requirements

• Bachelors degree or equivalent education and experience required • 5-7 years project management or technical account management experience required • Previous client services & client-facing experience required • Excellent Project and Time Management skills required • Ability to multi-task and frequently change priorities • Previous HCM or payroll service bureau experience strongly preferred • Advanced skill set in Microsoft Excel (Vlookup, etc.) • Proven system knowledge on majority of Paylocity HCM suite preferred. • Ability to convey information clearly and persuasively • Excellent soft skills to interact with C-Level executives • Previous experience with product training and instructional design preferred. • Ability to influence stakeholders without authority to get deliverables completed.

🏖️ Benefits

• medical • dental • vision • life • disability • 401(k) match • perks that support you, your family, and your finances • career development opportunities