Project Manager

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Sycurio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

☁️ SaaS

🔐 Security

📋 Compliance

SaaS • Security • Compliance

Sycurio is a B2B software provider of secure, PCI DSS–compliant payment solutions that protect cardholder data across voice, IVR, and digital channels. Their cloud-based offerings (Sycurio. Voice, Sycurio. Digital, Sycurio. IVR) enable enterprises and contact centers to accept payments without payment data entering core systems, using tokenization, masking, and integrations with CCaaS, CRM, and PSP platforms. Sycurio focuses on improving customer and agent experience, reducing PCI scope and compliance costs, and integrating with platforms like Amazon Connect, Genesys, Salesforce, and others for fast implementation and enterprise deployments across industries such as healthcare, finance, retail, government, utilities, and telecom.

📋 Description

• Responsible for the successful delivery of customer implementation projects • Manage the end-to-end project lifecycle • Act as the primary point of contact for customers throughout delivery • Work closely with customers, partners, and internal stakeholders to coordinate project activities • Manage risks and dependencies • Ensure projects progress in line with agreed timelines • Identify opportunities to improve delivery processes • Contribute to continuous improvement initiatives • Support the evolution of implementation best practices

🎯 Requirements

• Experienced Project Manager with a proven track record of successfully delivering customer implementation or technical projects • Strong project management skills with the ability to manage multiple concurrent projects and competing priorities • Excellent organisational and planning skills with exceptional attention to detail • Strong stakeholder management skills with the ability to build trusted relationships at all levels • Excellent communication skills, both written and verbal, with the ability to communicate clearly to technical and non-technical audiences • Strong customer focus with a passion for delivering an exceptional customer experience • Ability to proactively identify risks, solve problems, and make sound decisions using data and experience • Highly organised, self-motivated, and able to work independently while collaborating effectively across teams • Commercially aware with an understanding of how successful project delivery contributes to business objectives • Resilient and adaptable, with the ability to remain calm under pressure and manage changing priorities • Strong facilitation and coordination skills, ensuring actions are followed through to completion • Continuous improvement mindset with a proactive approach to enhancing delivery processes and customer outcomes • Ability to influence stakeholders without direct authority • Strong analytical and decision-making skills • High level of accountability, taking ownership for project outcomes • Ability to effectively prioritise workload while maintaining quality and meeting deadlines • Experience working within structured project delivery methodologies and governance frameworks • Ability to collaborate effectively across Sales, Professional Services, Product, Engineering and Support teams

🏖️ Benefits

• We offer a competitive salary and bonus plan • healthcare and dental • 401k • a discount platform • access to LinkedIn Learning for ongoing professional development • an excellent PTO offering