Technical Support Engineer

October 24

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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PayNearMe

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Finance • Fintech • B2B

PayNearMe is a company that develops technology to facilitate the end-to-end customer payment experience. Their modern and reliable platform is designed to help businesses easily accept, disburse, and manage payments while reducing costs, increasing acceptance rates, driving self-service, and simplifying exception management. PayNearMe offers solutions for industries such as auto and consumer lending, tolling, iGaming, and more, providing a flexible and comprehensive payment processing platform. They focus on improving user experience and operational efficiency by offering a wide range of payment options and automation tools.

51 - 200 employees

💸 Finance

💳 Fintech

🤝 B2B

💰 $12.5M Debt Financing on 2020-01

📋 Description

• Provide product support, focusing on enhancing customer experience through effective troubleshooting • Efficiently manage the support queue, including handling escalations • Utilize the Zendesk ticketing system as the primary support platform • Handle a moderate volume of approximately 500 tickets per month • Collaborate with internal stakeholders and external partners to resolve issues • Participate in an on-call rotation for after-hours incidents

🎯 Requirements

• 3+ years in technical product support or equivalent education • Technical proficiency with software platforms, web/mobile applications, and data/API interfaces • Exceptional communication, organizational, and teamwork skills • A customer-first attitude, able to empathize and advocate for users • Ability to perform under pressure while managing a high volume of tickets, incidents, and complex projects

🏖️ Benefits

• Premium medical benefits including vision and dental (100% coverage for employees) • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, bereavement • 401k plan • Flexible Time Off (our team members typically take off ~3-4 weeks per year) • Volunteer Time Off • 13 scheduled holidays • 2x / year in-person team meet-ups (2-3 days, company paid)