Cursor
51 - 200 employees
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
Artificial Intelligence • SaaS • B2B
Cursor is an AI-powered coding platform and IDE designed to make software developers extraordinarily productive. It combines AI-assisted autocompletion, agentic programming assistants, a CLI agent, and deep codebase indexing to help developers write, review, and refactor code faster. Cursor integrates with GitHub, Slack, and enterprise tooling, offers access to multiple large language models, and is positioned as a secure, enterprise-capable SaaS product used by professional teams.
Technical Support Engineer
🕒 April 15
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Cursor
51 - 200 employees
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
Artificial Intelligence • SaaS • B2B
Cursor is an AI-powered coding platform and IDE designed to make software developers extraordinarily productive. It combines AI-assisted autocompletion, agentic programming assistants, a CLI agent, and deep codebase indexing to help developers write, review, and refactor code faster. Cursor integrates with GitHub, Slack, and enterprise tooling, offers access to multiple large language models, and is positioned as a secure, enterprise-capable SaaS product used by professional teams.
📋 Description
• Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions. • Debug, reproduce, and troubleshoot software bugs and usability problems. • Design and build internal tools and automations to scale support operations. • Represent Anysphere in technical conversations with enterprise users and developers. • Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap. • Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
🎯 Requirements
• Experience in technical support, software engineering, or a related technical role. • Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI. • Strong debugging skills and a passion for digging deep into technical problems. • Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences. • Self-starter with curiosity, creativity, and a bias for action.
Apply NowSimilar Jobs
🕒 April 15
Support Operations Analyst responsible for owning Intercom’s architecture and integrating it with operations. Collaborates with support leadership to design operational processes and measurement strategies.
Go
🕒 April 15
Support Engineer at Sweet Security delivering technical support for cloud environments. Collaborating with engineering teams and ensuring customer satisfaction in a fast-paced cybersecurity startup.
AWS
Azure
Cloud
Cyber Security
Docker
Kubernetes
Linux
Python
Go
🕒 April 15
Technical Support Engineer II providing dedicated support to clients at Mitratech. Collaborating with global team to resolve software issues and enhance customer success.
🇺🇸 United States – Remote
💵 $60k / year
💰 Private Equity Round on 2017-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
J2EE
Java
Oracle
SQL
Unix
.NET
🕒 April 15
Technical Support Specialist resolving escalated technical issues for a B2B compliance training platform. Collaborate across teams to ensure customer success and improve product functionality.
🕒 April 15
Technical Support Manager supporting technical sales and market development in composites applications for Composites One. Collaborating with customers on composite materials and manufacturing processes.
