Technical Support Engineer

🕒 April 15

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Sweet Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Sweet Security is a cloud and AI security company that provides a runtime-first CNAPP (Cloud Native Application Protection Platform) and AI security platform. Its AI-native agents and a purpose-built LLM deliver deep runtime context, detection, investigation, and automated remediation across cloud workloads, identities, APIs, and vulnerabilities, reducing false positives and speeding incident response. Sweet targets enterprise customers (CISOs, CloudSec/DevSecOps, SOC/IR, AppSec) with unified runtime visibility, CADR, ITDR, CSPM, and API security capabilities delivered as an integrated SaaS platform.

📋 Description

• Serve as the primary point of contact for customers, providing timely and effective technical support. • Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments. • Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues. • Guide customers through setup, configuration, and best practices for using Sweet Security’s platform. • Document technical issues, solutions, and processes to improve internal knowledge and customer experience. • Identify recurring problems and contribute to proactive solutions and product improvements. • Maintain a high level of customer satisfaction through clear communication and problem ownership.

🎯 Requirements

• 3+ years of experience in a Tier2/3/4 technical support role, preferably in a SaaS or cybersecurity company. • Strong knowledge of cloud environments (AWS, Azure, or Google Cloud). • Familiarity with containerized environments (Docker, Kubernetes). • Hands-on experience with Linux systems and troubleshooting. • Understanding of networking, routing, and security concepts. • Knowledge with at least one automation/programming language (Python, Bash, golang, etc). • Strong communication and interpersonal skills with a customer-first mindset. • Excellent analytical and problem-solving skills with attention to detail. • Ability to thrive in a fast-paced, dynamic startup environment.

🏖️ Benefits

• Remote work model • Health insurance and wellness benefits • Opportunity to shape the future of channel strategy at a high-growth security startup