Customer Support Specialist

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Paysend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Venture Round on 2021-12

Fintech • B2C • eCommerce

Paysend is a financial technology company that enables users to send and receive money internationally with ease. It provides a secure platform for both individuals and businesses to conduct cross-border transactions at competitive rates, featuring instant transfers to card payments and bank accounts. With a user-friendly mobile app, Paysend allows customers to manage their finances, track payments, and access exclusive offers, making it a popular choice for seamless financial transactions across the globe.

📋 Description

• Communication with our B2C customers to handle and resolve queries within SLAs. • Escalate and liaise with our teams internally to investigate issues and to find a resolution. • Develop subject matter expertise in all areas of B2C (products, systems & processes) at Paysend. • Continuous Improvement - identify trending issues and escalate concerns accordingly. • Continuous Improvement - reviewing current processes, templates and internal systems and making suggestions on improvements that would enhance the customer experience or help them to self-serve.

🎯 Requirements

• Experience working in a CS environment, preferably B2C • Strong communication skills with sound decision-making skills • Willingness to take ownership of tasks & investigations and own the outcome • Self-motivated with strong organisational skills and a methodical approach to problem-solving • Strong interpersonal skills to communicate with internal and external stakeholders • Ability to work in a pressurised environment with varying deadlines and priorities • Analytical - look for trends in issues and take corrective actions to reduce or eliminate these • Ability to work both independently and as part of a team • Knowledge of general operations within financial services/FinTech (preferred) • Working knowledge of Zendesk (or similar CRM) (preferred) • Understanding or awareness of KYC and/or AML (preferred).

🏖️ Benefits

• Make a Global Impact: Join a company that is transforming how people and businesses move money around the world. • Own Meaningful Outcomes: We empower our people to take ownership, make decisions, and drive real impact. • Grow with Us: As a fast-growing global fintech, we offer opportunities to learn, develop new skills, and take on new challenges. • Collaborate with Exceptional People: Work alongside talented colleagues from diverse backgrounds and disciplines united by a shared ambition. • Move Fast and Make Things Happen: We value action, curiosity, and continuous improvement.