Salesforce Admin – HR Service Link

Job not on LinkedIn

🕒 March 6

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $45 - $60 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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PCG Consulting Group International

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

Healthcare Insurance • IT • Consulting

PCG Consulting Group International is a consulting firm specializing in providing scalable solutions in the fields of Healthcare, IT, and Project Management. They focus on delivering practical and effective solutions that help organizations achieve their goals. As a Minority Business Enterprise (MBE) and a member of the Illinois Business Enterprise Program, PCG prides itself on its diverse team of data experts and experienced professionals. They offer a wide range of services, including IT services, security and compliance, data services, healthcare solutions, and more. PCG is also certified in HITRUST compliance and PCI, ensuring a strong commitment to safeguarding business interests. Their approach as problem solvers and trusted advisors helps clients navigate the complex business landscape effectively.

📋 Description

• Configure and maintain Salesforce Service Cloud case management workflows • Build and manage case types, subtypes, routing rules, and approval processes • Implement and maintain workflow rules, validation rules, and automation • Support Separation Action Forms (SAF) workflows and HR service request processes • Configure Salesforce functionality supporting HR programs such as: Learning Institute, Organizational Development, Internship Programs, HR Operations • Manage data validation rules and configuration updates • Maintain system configuration as HR policies and workflows evolve • Support testing and deployment of new Salesforce enhancements • Collaborate with functional consultants and delivery teams on feature updates and improvements

🎯 Requirements

• 3–6 years of Salesforce Administration experience • Hands-on experience with Salesforce Service Cloud • Strong experience configuring: Case management workflows, Automation and workflow rules, Validation rules, Routing and approval processes • Experience supporting enterprise Salesforce environments • Ability to manage multiple configuration updates and workflow changes simultaneously • Preferred Experience: Salesforce Administrator Certification • Experience supporting HR service delivery or HR case management systems • Experience working within consulting-led project environments • Familiarity with HR operations or HR shared services models