Director of Customer Success

Job not on LinkedIn

🔥 12 hours ago

🏄 California, Colorado, +13 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $146.3k - $213.2k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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PCNA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

PCNA is Polyconcept North America, a leading distributor of promotional products and branded merchandise. The company operates a deep online catalog of apparel, bags, drinkware, tech accessories, stationery, and custom gift solutions, and provides services such as decoration, fulfillment, custom packaging, webstores (Givee), and program management to distributors and corporate clients.

📋 Description

• Lead, coach, and develop a team of Customer Success Managers focused on customer retention, satisfaction, operational execution, and account growth. • Establish performance expectations, coaching plans, and development opportunities for team members. • Foster a customer-first culture focused on accountability, collaboration, responsiveness, and continuous improvement. • Build scalable customer success processes, workflows, and engagement models that support organizational growth. • Drive alignment and collaboration between Customer Success, Sales, Customer Care, Operations, Supply Chain, and other internal departments. • Partner with executive leadership to develop customer success strategies aligned with PCNA’s business objectives. • Support succession planning, talent development, and organizational effectiveness within the Customer Success function.

🎯 Requirements

• Bachelor’s degree required or equivalent professional experience • MBA or advanced business-related degree preferred • 7+ years of experience in customer success, account management, customer operations, or related customer-facing leadership roles • 3+ years of people leadership experience managing customer success, account management, or customer operations teams • Experience supporting enterprise or strategic B2B customer relationships preferred • Experience in promotional products, branded merchandise, manufacturing, distribution, or related industries strongly preferred • Experience building or scaling customer success processes and teams preferred

🏖️ Benefits

• Comprehensive healthcare and benefits packages • Flexible scheduling • 401k matching • Generous paid time off and paid holidays • PCNA Cares Share Fund – donating to teammates in times of need