Solutions Engineer – IT System Administrator

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November 11

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PDQ

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SaaS • Enterprise • Productivity

PDQ is a company that provides IT management tools designed to simplify and streamline device management for sysadmins. Their product suite includes PDQ Connect, PDQ Deploy, PDQ Inventory, PDQ Detect, SimpleMDM, and SmartDeploy. These tools cover a range of IT tasks from desktop and patch management to software inventory and remote device management. PDQ's solutions are designed to be scalable for various sectors, including education, finance, manufacturing, nonprofit, and government. They focus on automating deployments, ensuring device security through vulnerability scanning, and enhancing efficiency for IT professionals.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

📋 Description

• Respond to customer support tickets (primarily via email, occasionally via remote sessions) related to Windows imaging, deployment, and device management • Investigate and troubleshoot deployment failures, connectivity issues, imaging anomalies, and configuration challenges • Reproduce and escalate bugs to engineering with clear documentation • Create and maintain technical documentation, KB articles, and usage guides • Capture and communicate feature requests and product feedback from customers to the Product and Engineering teams • Collaborate with internal teams to test new features, validate fixes, and improve support processes

🎯 Requirements

• High English proficiency (B2 - C1 minimum) • 3+ years of hands-on experience as a system administrator, IT technician, or in a similar role managing Windows environments with 300+ endpoints • Solid understanding of Windows, Active Directory, networking fundamentals, credentials, and Group Policy • Demonstrated experience with Windows imaging and deployment tools, such as SmartDeploy, SCCM, WDS+MDT, FOG, or Intune, as well as underlying components such as the Windows ADK, WindowsPE, DISM, and the Windows Imaging Format (.wim) • Understanding of Sysprep, device driver management, WIM/VHD, and hardware-independent image creation • Exposure to virtualization technologies (Hyper-V, VMware, or VirtualBox) • Working knowledge of PowerShell for automation and troubleshooting • Experience with cloud-managed systems (Intune, Azure AD, MDMs) • Previous experience supporting technical users or working in a customer-facing support environment • Previous work directly with SmartDeploy or other PDQ products

🏖️ Benefits

• “PDQ Friday”: an extra paid day off on the third Friday of each month, in addition to PTO and holidays • Supplementary private health insurance • Equity • Professional development budget to support training, certifications, or learning tools relevant to your role. • Company-provided laptop, monitor(s), peripherals, and all required remote setup hardware