Workforce Scheduler

🕒 July 30

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Scheduler

🚫👨‍🎓 No degree required

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Design, manage, and maintain staffing schedules to ensure optimal coverage across all shifts • Adjust schedules proactively based on staffing requirements, shrinkage trends, and business requirements • Partner with the WFM Capacity Planner and Operations team to ensure effective resource utilization • Liaise with Operations team leaders to confirm schedules and resolve conflicts or discrepancies • Track weekly shrinkage and adjust staffing levels as needed • Develop and maintain performance reports and provide actionable insights to leadership • Evaluate and improve scheduling processes for efficiency, cost-effectiveness, and employee satisfaction • Participate in client and internal stakeholder meetings to present scheduling insights and align service delivery expectations • Collaborate with Operations Leadership to meet client staffing requirements and service goals • Adjust schedules in real time based on changing business conditions • Work flexible shifts, including overtime, to support business continuity and service excellence

🎯 Requirements

• At least 2 years of working experience as a Workforce Scheduler • Proven experience in workforce management or scheduling in a fast-paced, service-oriented environment • Strong analytical and problem-solving skills with a data-driven mindset • Proficiency in WFM tools and reporting systems • Excellent communication and interpersonal skills • Ability to manage multiple priorities and collaborate effectively across teams • Highly flexible and responsive to changing business needs and client requirements • Willingness to work varied shifts and extended hours when necessary

🏖️ Benefits

• Fully remote work from home • Work-from-Home PLUS model • Positive, encouraging, performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth