Technical Account Manager

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PEAKE Technology Partners

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

PEAKE Technology Partners is a company that specializes in providing IT solutions specifically tailored for healthcare organizations, with a strong focus on supporting healthcare excellence. Their services include IT operations and support, cybersecurity and compliance, cloud services, and voice solutions. PEAKE offers strategic technology solutions that empower healthcare practices to innovate, adapt, and grow, while ensuring the highest levels of security and compliance with industry standards like HIPAA. They aim to enhance operational efficiency and patient care by delivering custom, scalable, and reliable IT support for multi-location organizations with complex IT environments in medical specialties. Their mission is to advance healthcare missions by reducing risks, improving efficiency, and creating more positive work environments through technology.

📋 Description

• Serve as the primary point of contact for clients • Build and maintain strong client relationships • Communicate client status, feedback, and improvement opportunities to executive leadership, sales, and product teams • Conduct client needs assessments • Develop and execute account plans to drive satisfaction, retention, and growth • Drive product adoption and optimization • Provide technical consulting, guidance, and best practices • Collaborate with product management, engineering, and support teams to deliver solutions • Provide technical support, troubleshoot issues, and resolve technical challenges • Escalate and resolve technical issues while minimizing client impact • Monitor client performance and product usage to identify improvement opportunities

🎯 Requirements

• Bachelor's degree in computer science, information technology, or related field preferred • 2 years of experience in account management, customer success, or technical support roles • Strong technical aptitude and expertise across multiple platforms and technologies • English fluency (written and verbal) at a business/professional level • Willingness to work US time zones • Experience supporting US or international clients • Stable home internet and dedicated workspace • Excellent communication and interpersonal skills • Ability to manage multiple client accounts and priorities simultaneously • Experience developing and executing account plans and strategies • Strong problem-solving and analytical skills • Proficiency in CRM systems and account management tools

🏖️ Benefits

• Stable home internet and dedicated workspace

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