IT Asset Management Specialist

🕒 5 days ago

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Maintain an accurate inventory of hardware, software, and licenses • Implement and maintain asset tracking for locations, usage, and condition • Forecast asset needs and plan acquisitions and replacements • Process asset deployment and retrieval through incident and request tickets • Coordinate with vendors on physical asset deployment and retrieval • Track, escalate, and provide updates on asset logistics tasks • Update asset status in records • Facilitate asset maintenance, repairs, upgrades, and redeployment or disposal • Manage IT assets from acquisition through disposal • Coordinate procurement, delivery, and configuration of new assets • Monitor software licenses and ensure licensing compliance • Conduct physical and periodic asset audits • Track total cost of ownership and identify cost savings • Maintain documentation and develop and enforce asset management policies and procedures • Automate asset management processes and workflows where possible • Implement security measures and conduct risk assessments for IT assets • Generate and present reports on asset status, usage, and lifecycle to stakeholders including C-level leaders • Support the helpdesk during low asset management activity and resolve or escalate tickets • Address user inquiries and provide training on asset management processes • Prepare IT asset data for exiting employee clearance

🎯 Requirements

• Strong organizational skills and attention to detail • Excellent communication and interpersonal abilities • Ability to multitask and prioritize tasks effectively • Analytical mindset with problem-solving skills • Adaptability to changing priorities and environments • Intensive knowledge of CMDB / ITSM platforms • Prior experience with FreshService or similar ITSM platforms, focused on asset management • Knowledge of Microsoft 365 administration, including user management, license provisioning, and application deployment • Basic understanding of Azure Active Directory concepts and administration, including user provisioning, group management, and security policies • Microsoft Intune endpoint management and reporting knowledge • Knowledge of automation, integrations, and workflow changes in ITSM platforms • Bachelor’s degree in Information Technology, Computer Science, or related field preferred • Previous experience in asset management, IT support, or related roles is advantageous • ITIL Foundation or CompTIA IT Asset Management certifications are a plus

🏖️ Benefits

• Fully remote work • Work-from-home PLUS model • Positive, encouraging and performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth • Established organization and exceptional team