IT Asset Management Specialist

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Maintain an accurate and up-to-date inventory of all IT assets • Implement and maintain an effective asset tracking system to monitor asset locations, usage, and conditions • Collaborate with relevant stakeholders to forecast future asset needs • Ensure proactive planning and budgeting for asset acquisitions and replacements • Process asset deployment/retrieval via incident and request tickets • Coordinate with vendors for processing the physical deployment and retrieval of the assets • Collaborate with IT support teams to facilitate asset maintenance, repairs, and upgrades • Track the status of assets until their return for redeployment/disposal • Ensure compliance with software licensing agreements • Conduct periodic audits to verify asset data accuracy • Track and analyze the total cost of ownership (TCO) for IT assets • Maintain thorough documentation of all IT asset management activities • Implement and maintain security measures for IT assets • Generate reports on IT asset status, usage, and lifecycle for stakeholders • Assist the helpdesk team during periods of low asset management activity

🎯 Requirements

• Intensive knowledge with CMDB / ITSM Platform • Prior experience with FreshService or similar IT Service Management (ITSM) platforms, with a focus on the asset management • Knowledge with Microsoft 365 administration, including user management, license provisioning, and application deployment • Basic understanding of Azure Active Directory (AAD) concepts and administration tasks, such as user provisioning, group management, and security policies • Endpoint Management and Reporting in Microsoft Intune • Knowledge in automations, integrations, and workflow changes in ITSM platform • Bachelor’s degree in Information Technology, Computer Science, or related field preferred • Previous experience in asset management, IT support, or related roles is advantageous • Relevant certifications such as ITIL Foundation or CompTIA IT Asset Management (ITAM) are a plus

🏖️ Benefits

• Exceptional work environment• Support for remote team members• Opportunities for growth• Positive and performance-driven culture