Tax Customer Support Representative – Seasonal

October 31

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Peak Support

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B2B • SaaS • eCommerce

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice. • Participate in meetings and provide feedback. • Expectation to cover evenings and weekends on a schedule within the tax season (December to April).

🎯 Requirements

• 3 years of experience in a customer-facing role, including proficiency with live chat and ticketing platforms. • A strong ability to work within customer service metrics, such as CSAT (Customer Satisfaction) and First-Time Response SLAs (Service Level Agreements). • Exceptional written communication skills, with the ability to guide customers through complex issues clearly and effectively—without providing tax advice. • A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience. • Prior tax experience—ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations. • Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI), maintaining the highest standards of confidentiality. • Strong emotional intelligence, including the ability to self-regulate, demonstrate empathy, and be self-aware in customer interactions. • Strategic judgment when making decisions, balancing immediate customer needs with long-term goals and organizational priorities. • Outstanding verbal communication skills, including active listening and the ability to communicate information clearly and effectively. • An authentic curiosity for who we are as a company and the future we are creating for the U.S. taxpayer.

🏖️ Benefits

• Work from Home PLUS Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.