Virtual Medical Receptionist

Job not on LinkedIn

🔥 44 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

✨ Medical Receptionist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Answer inbound patient and practice calls professionally, accurately, and promptly • Make outbound calls for scheduling, reminders, follow-up, and approved administrative needs • Resolve receptionist-scope questions and appropriately escalate clinical, sensitive, or complex issues • Build working knowledge of assigned practices, providers, patients, preferences, and service expectations • Provide backup coverage and complete clear handoffs • Schedule, reschedule, and cancel appointments according to provider availability and practice-specific rules • Support patient intake, appointment reminders, records and fax workflows, imaging-related follow-up, and basic eligibility-related administration • Monitor work queues, outstanding tasks, and deadlines through completion • Route information and document actions in the approved system of record • Support multiple practices while applying practice-specific hours, preferences, and workflow exceptions • Prioritize competing requests based on patient need, urgency, deadlines, and service expectations • Follow standard operating procedures and documented practice-specific exceptions • Adapt to changing practice volume and provide later-shift or floater coverage when scheduled • Protect patient confidentiality and follow HIPAA, privacy, information-security, and access-control requirements • Use approved tools and processes when handling protected health information • Participate in quality reviews, calibration, coaching, training, and certification activities • Report patient-safety, privacy, security, system-access, or process-compliance concerns

🎯 Requirements

• 1–3 years of experience in customer service or customer support • Excellent spoken and written English communication skills • Experience handling inbound and outbound calls with strong professionalism and accuracy • Strong attention to detail, documentation, organization, and follow-through • Ability to learn multiple systems, manage several priorities, and apply practice-specific exceptions • Strong attendance, dependability, schedule adherence, and ability to work independently in a remote environment • Ability to receive coaching constructively and handle confidential information with discretion • Medical receptionist or healthcare BPO experience preferred • Experience with an EHR/EMR and patient scheduling preferred • Experience supporting U.S. healthcare providers preferred • Experience with RingCentral or a comparable telephony platform preferred • HIPAA or healthcare privacy training preferred • Experience supporting multiple providers, practices, locations, or accounts preferred

🏖️ Benefits

• Fully remote work from home • Work-from-Home PLUS model • Established organization with an exceptional team • Opportunities for growth • Positive, encouraging, performance-driven culture • Rewarding, long-term career opportunities • Coaching, training, and certification activities

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