NDIS Compliance, Administrator Officer

🔥 7 minutes ago

🇵🇭 Philippines – Remote

💵 A$1.2k - A$1.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚔 Compliance

👻 Ghost score 0%

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Pear Tree.

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Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Review and improve digital filing systems. • Organise participant, worker, training, incident and operational records for audit readiness. • Check records for missing, outdated or inconsistent information. • Maintain document registers, expiry trackers and audit evidence. • Identify compliance and documentation gaps, coordinate actions and track progress. • Maintain worker compliance registers and track documents, clearances, qualifications, training and expiry dates. • Track NDIS compliance requirements and supporting evidence. • Review daily shift notes and related records in ShiftCare. • Maintain accurate participant and worker information in ShiftCare. • Monitor and maintain the incident reporting system, including investigations, actions, due dates and supporting documents. • Prepare participant intake documents and maintain participant files. • Assist with staff rosters, roster changes, shift coverage and availability in ShiftCare or the chosen system. • Review workflows and create or update checklists, trackers and templates. • Provide regular management updates on audit readiness, worker compliance, incidents and documentation gaps. • Escalate potential reportable incidents, participant safety concerns and overdue requirements to management. • Maintain confidentiality of participant and worker information.

🎯 Requirements

• Previous experience in NDIS administration or disability support administration. • Hands-on experience using ShiftCare. • Understanding of NDIS documentation and compliance administration. • Experience maintaining organised digital records and tracking expiry dates. • Strong attention to detail and follow-through. • Confidence identifying gaps and escalating issues clearly. • Good written and spoken English. • Ability to handle confidential participant and worker information appropriately. • Strong organisation skills and ability to manage multiple follow-up tasks independently. • Experience preparing an NDIS provider for an audit or supporting audit evidence collection (highly desirable). • Familiarity with worker screening, training and qualification records (highly desirable). • Experience managing incident registers or compliance action plans (highly desirable). • Previous experience supporting rostering in a disability or community services organisation (highly desirable). • Microsoft 365 or Google Workspace. • Spreadsheets and document-management tools. • Digital filing and compliance tracking systems.

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