Applicant Operations Specialist – Healthcare, Migraine Center

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October 23

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Catena

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HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

📋 Description

• Conduct 1-on-1 Zoom calls with prospective patients to introduce the company’s services. • Accurately record patient details, symptoms, and initial notes into internal systems. • Demonstrate empathy and professionalism during every interaction. • Schedule patient appointments and manage next steps in the onboarding process. • Assist patients with rescheduling and follow-ups to ensure a seamless experience. • Maintain organized scheduling records and update information in real time. • Provide clear, compassionate communication and answer patient inquiries. • Escalate clinical or administrative issues to the appropriate departments when necessary. • Follow up to confirm appointments, clarify information, or complete missing details. • Collaborate with internal teams to ensure smooth transitions between departments. • Track and complete daily assigned tasks within CRM or scheduling tools. • Identify and suggest process improvements to enhance patient experience and operational flow.

🎯 Requirements

• - 1–3 years of experience in **patient intake, telehealth coordination, or healthcare operations**. • - Hands-on experience with **CRM or scheduling platforms** (e.g., Zendesk, Athena, or Calendly). • - Excellent **English communication skills**, both written and verbal. • - Strong interpersonal skills; confident leading **live Zoom calls** with patients. • - Reliable attention to detail and ability to manage multiple interactions daily. • - Tech-savvy and organized; capable of working independently in a remote setup. • **Nice-to-Have (Preferred):** • - Background in **healthcare administration, patient advocacy, or customer success**. • - Familiarity with **HIPAA compliance and clinical terminology**. • - Previous experience in **telehealth or healthcare startups**. • - Adaptability in evolving processes and fast-paced healthcare settings.

🏖️ Benefits

• - **Competitive Salary:** Based on experience and skills • - **Remote Work:** Fully remote—work from anywhere • - ** Performance Bonus:** Based on data accuracy, reporting timeliness, and overall sales efficiency • - ** Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting • - ** Generous PTO:** In accordance with company policy • - ** Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees • - **Direct Mentorship:** Guidance from international industry experts • - **Learning & Development:** Ongoing access to resources for professional growth • - **Global Networking:** Connect with professionals worldwide