Senior Director – Clinician Operations

Job not on LinkedIn

🔥 48 minutes ago

🌐 Dominican Republic, Mexico, +3 more countries – Remote

🇩🇴 Dominican Republic – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Own the end-to-end clinician journey from post-hire handoff through onboarding, caseload ramp, ongoing support, and offboarding • Reduce time-to-first-session and time-to-full-caseload through workflow redesign • Build onboarding playbooks and SOPs for scaling beyond 300 clinicians • Partner with recruiting and credentialing on handoffs and readiness dates • Run intake, triage, escalation, and clinician support workflows • Set and enforce SLAs for response and resolution times • Manage backlog and aging metrics • Resolve handoff breakdowns between operations, scheduling, and clinical leadership • Own operational KPIs including service levels, resolution times, productivity, capacity planning, and clinician retention • Build scorecards and run capacity planning and staffing forecasts • Conduct root-cause analysis and drive corrective action • Hire, structure, and manage the clinician operations team • Set performance standards and accountability cycles • Allocate resources across support, onboarding, and lifecycle workstreams • Standardize work in ticketing and workflow platforms • Build operational dashboards and executive reporting • Automate manual processes and lead tool rollouts • Lead UAT and change management for new systems and workflows

🎯 Requirements

• 7+ years of progressive operations leadership, including managing managers or multi-person operational teams • Direct ownership of operational KPIs: service levels, resolution times, capacity planning, backlog reduction, team productivity, and retention metrics • High-volume support operations experience covering intake and triage, escalation management, SLA management, and ticketing or workflow systems • Documented process improvement results delivered through SOP creation, workflow redesign, and playbook development • Workforce planning and staffing forecasting for distributed or remote operational teams • Hands-on use of operational reporting and workflow platforms such as Salesforce, Zendesk, HubSpot, Monday.com, Asana, Airtable, Looker, Power BI, or Tableau • C1+ English (CEFR) for executive-level communication with US-based leadership • Experience in healthcare, behavioral health, telehealth, medical groups, MSOs, or health plans supporting providers or clinicians is nice-to-have • Exposure to provider onboarding, credentialing partnerships, intake operations, or revenue cycle collaboration is nice-to-have • Track record scaling a provider, clinician, or contractor network from approximately 100 to 300+ is nice-to-have • Experience rolling out automation or AI tools into non-technical operational workflows is nice-to-have • Multi-state licensure operations or insurance-based care delivery experience is nice-to-have

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Fully remote—work from anywhere • Team incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO in accordance with company policy • HMO coverage after 3 months for full-time employees for PH-based talents • Direct mentorship from international industry experts • Ongoing access to resources for professional growth • Global networking with professionals worldwide