Customer Retention Associate – Voice

🕒 July 20

🇵🇭 Philippines – Remote

💵 $500 - $1k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearl West

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pearl West is a company that specializes in acquiring and growing Amazon businesses. They provide a straightforward process for sellers to sell their businesses in less than 30 days, and they focus on optimizing profits post-acquisition. Pearl West employs a personalized approach to each sale, ensuring that sellers receive fair valuations and transparent communication throughout the process. Their expertise includes optimizing supply chains, improving product listings, and leveraging market strategies to exponentially grow acquired brands on Amazon.

📋 Description

• Make approximately 100 outbound calls per day to save accounts, offer solutions, and close retention conversations • Upsell and cross-sell relevant products based on customer needs and purchase history • Handle inbound inquiries via live chat and phone, including order updates, returns, exchanges, refunds, and product inquiries • Coordinate with internal teams and 3PL partners to resolve shipping and fulfillment issues • Maintain accurate and complete customer interaction records • Identify recurring issues and suggest process or template improvements • Meet or exceed targets for response time, resolution rate, and customer satisfaction • Perform other customer experience-related tasks as assigned • Join the Customer Experience team initially on a 3-month contract, with potential transition to full-time employment based on performance • Complete the application assessment and participate in HR, mock call, and hiring manager interviews

🎯 Requirements

• Minimum 1 year of solid experience in customer retention, inbound/outbound upselling, or sales • Sales-driven with strong closing, persuasion, and objection-handling skills • Excellent spoken and written English • Strong phone presence with a neutral or international accent • Familiarity with Slack, Shopify, Freshdesk, Zendesk, or similar helpdesk platforms • Able to manage live conversations across chat and phone simultaneously • Reliable, proactive, and comfortable working independently in a remote setup • Must be available for training Tuesday–Saturday, 4 AM–12 NN PHT • Candidate must be Philippines-based • Must have their own device • Experience with subscription-based DTC brands or recurring billing models is a plus • Familiarity with Amazon Seller Central, TikTok Shop, ClickUp, and Meta Business Suite is a plus • Experience working with 3PL or fulfillment partners is a plus • Google Workspace proficiency is a plus • Pet ownership or familiarity with pet owners’ needs is a plus • Strong QA or quality monitoring background in a CS or voice environment is a plus

🏖️ Benefits

• Remote-first, results-driven culture • Opportunity to grow within the CS and retention function as the team scales • Work with a growing portfolio of health, wellness, and pet brands • Possibility of full-time employment after the initial 3-month contract based on performance