Pearl West
11 - 50 employees
🛍️ eCommerce
🤝 B2B
🛒 Retail
eCommerce • B2B • Retail
Pearl West is a company that specializes in acquiring and growing Amazon businesses. They provide a straightforward process for sellers to sell their businesses in less than 30 days, and they focus on optimizing profits post-acquisition. Pearl West employs a personalized approach to each sale, ensuring that sellers receive fair valuations and transparent communication throughout the process. Their expertise includes optimizing supply chains, improving product listings, and leveraging market strategies to exponentially grow acquired brands on Amazon.
Customer Retention Associate – Voice
🔥 0 minutes ago
🇵🇭 Philippines – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
🔄 Customer Retention Specialist
🚫👨🎓 No degree required
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Pearl West
11 - 50 employees
🛍️ eCommerce
🤝 B2B
🛒 Retail
eCommerce • B2B • Retail
Pearl West is a company that specializes in acquiring and growing Amazon businesses. They provide a straightforward process for sellers to sell their businesses in less than 30 days, and they focus on optimizing profits post-acquisition. Pearl West employs a personalized approach to each sale, ensuring that sellers receive fair valuations and transparent communication throughout the process. Their expertise includes optimizing supply chains, improving product listings, and leveraging market strategies to exponentially grow acquired brands on Amazon.
📋 Description
• Make outbound calls to customers — save accounts, offer solutions, and close retention conversations with confidence (~100 calls per day) • Upsell and cross-sell relevant products based on customer needs and purchase history (50% success rate from connected calls) • Handle inbound inquiries via live chat and phone — order updates, returns, exchanges, refunds, and product inquiries • Coordinate with internal teams and 3PL partners to resolve shipping or fulfillment issues • Maintain accurate and complete customer interaction records • Identify recurring issues and suggest improvements to processes or templates • Meet or exceed performance targets for response time, resolution rate, and customer satisfaction • Perform other customer experience–related tasks as assigned (responsibilities are not limited to the above and may evolve based on team needs and performance)
🎯 Requirements
• Minimum 1 year of solid experience in customer retention, inbound/outbound upselling, or sales • Sales-driven with strong closing, persuasion, and objection-handling skills • Excellent spoken and written English —strong phone presence with a neutral or international accent • Familiarity with Slack, Shopify, Freshdesk, Zendesk, or similar helpdesk platforms • Able to manage live conversations across chat and phone simultaneously • Reliable, proactive, and comfortable working independently in a remote setup • Must be available for training (Tuesday–Saturday, 4 AM–12 NN PHT); shift schedule to be discussed, with preference to those that can work in different time zone and weekend
🏖️ Benefits
• Remote-first, results-driven culture • Opportunity to grow within the CS and retention function as the team scales • Be part of building something from the ground up
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