Advanced Specialist, Customer Success – Faculty Advisor, Business and Economics

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🕒 April 8

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $68k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals • Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab • Consult with customers on modifying or creating content • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed • Consult with product teams to advise on products under development • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives • Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation • Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

🎯 Requirements

• Master's degree in assigned discipline area is required • At least 5 years of experience at the collegiate level or comparable is required • Power-user experience with Pearson MyLab preferred • Additional business education or credentials a plus • Experience at technical colleges, trade schools, or career and technical education centers a plus • AACSB knowledge and experience a plus • Quality Matters knowledge and experience a plus • Online teaching experience preferred • LMS Experience preferred • Experience with Copilot and other Generative AI tools a plus • Ability to engage with international customers in different time zones a plus • Experience presenting at conferences, department meetings, and events

🏖️ Benefits

• This position is eligible for Pearson’s annual incentive program.