Implementation Specialist

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Lead and support the end-to-end delivery of services across sales models, ensuring alignment with agreed timelines, scope, and delivery standards. • Coordinate the planning, execution, and delivery of Access-related initiatives and go-to-market activities across multiple projects and workstreams. • Track milestones, dependencies, and risks, proactively identifying issues and driving timely resolution. • Act as a key point of contact for delivery performance, service status, and issue escalation, ensuring clear communication across stakeholders. • Define, monitor, and report on key delivery metrics, including KPIs, SLAs, and milestone performance. • Drive continuous improvement initiatives to enhance delivery efficiency, consistency, quality, and scalability across Access models. • Support governance, risk management, compliance, and change management activities related to new or evolving Access sales models.

🎯 Requirements

• Strong alignment with Pearson’s culture and values. • Bachelor’s degree in Business, Project Management, Operations, or a related field, or equivalent professional experience. • Proven experience in service delivery within a product, sales-enablement, commercial, or technology-enabled environment. • Strong understanding of delivery governance and performance tracking. • Experience working in matrixed, cross-functional environments and managing multiple priorities with diverse stakeholders. • Excellent analytical, problem-solving, communication, and stakeholder management skills. • Bilingual Spanish and English language skills. • Availability to work from time to time in the Spain time zone, as needed.

🏖️ Benefits

• Private medical health plan, plus dental care extended to your economic dependents under the age of 25. • Home office support. • Funeral assistance. • Life insurance. • 15 working days of vacation in the first year, birthday off, marital leave, maternity or paternity leave. • Employee assistance program. • AIP (Annual Incentive Plan