Service Management Specialist

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🕒 May 5

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Facilitate and execute User Acceptance Testing (UAT) and Production Validation for biannual ServiceNow version updates. • Perform testing of newly deployed functionalities to ensure they meet business requirements and are free of defects. • Monitor and manage issues raised by HR Operations, working to resolve them in a timely manner. • Coordinate with external teams to implement fixes and new features. • Maintain and update important company lists. • Manage the ownership and configuration of various ServiceNow assets. • Develop new functionalities for HR Operations to improve efficiency and user experience. • Create and distribute monthly reports to inform the Knowledge Management team of key metrics. • Attend and represent the team in various meetings, including the HRSD Monthly check-in.

🎯 Requirements

• Proven 5-years' experience as a ServiceNow Administrator, with specific experience in HR Service Delivery (HRSD) highly preferred. • Strong understanding of ServiceNow modules, functionalities, and best practices. • Experience with UAT and quality assurance processes. • Proficiency in creating reports, dashboards, and analyzing data to provide actionable insights. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. • Strong problem-solving skills and a proactive approach to identifying and resolving issues. • Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. • Knowledge and experience in implementing and optimizing AI Summary functionality for Knowledge Articles.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development