Specialist, Professional Services

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Coordinate instructor availability, class dates, time zones, delivery formats, and customer requirements for instructor-led and virtual instructor-led training programs • Manage post-sales implementation, including registration setup, learner communications, delivery readiness, platform access, attendance tracking, and operational handoffs • Communicate with internal teams, customers, instructors, and vendor partners • Track delivery milestones, update scheduling systems, monitor open actions, escalate risks, and ensure classes are staffed, scheduled, and ready • Assist with invoice validation, delivery documentation, attendance records, purchase order support, and issue resolution • Create, maintain, and update class schedules, including instructor assignments, delivery dates, time zones, and class status • Coordinate with sales, delivery managers, instructors, vendors, and customers to confirm requirements and resolve scheduling conflicts • Support learner registration, roster management, attendance validation, completion tracking, and post-class documentation • Maintain accurate operational records in approved systems, trackers, shared workspaces, and customer-facing portals • Monitor upcoming classes for instructor confirmation, platform access, learner communications, materials availability, and delivery dependencies • Partner with Finance and Operations on purchase order tracking, invoice review, billing questions, and delivery documentation • Identify operational risks, communicate issues early, and recommend process improvements • Perform other duties assigned to support Pearson EL&S training delivery and sales operations

🎯 Requirements

• Experience supporting scheduling, resource coordination, customer operations, training delivery, learning services, sales operations, or related business support functions • Strong written and verbal English communication skills • Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining accuracy and attention to detail • Proficiency with Microsoft Office, especially Excel, Outlook, Teams, Word, and shared tracking tools • Ability to learn Pearson systems and customer platforms quickly • Comfort working with data, rosters, schedules, attendance records, instructor availability, and operational status trackers • Bachelor’s degree or equivalent combination of education and relevant professional experience • 2–5 years of experience in scheduling, resource coordination, training operations, customer service, sales operations, project coordination, or administrative operations • Experience supporting international stakeholders or distributed teams preferred • Strong organizational skills, sound judgment, proactive follow-up, and ability to work independently with minimal supervision • Comfortable working India business hours with flexibility to support occasional meetings or delivery needs across global time zones • Demonstrated commitment to customer service, operational excellence, confidentiality, and Pearson’s standards for quality and professionalism • Preferred experience in IT training, professional learning, customer success, education operations, project coordination, or global delivery support