WFM Support Coordinator

🔥 0 minutes ago

🌐 India, Philippines – Remote

🇮🇳 India – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mondelēz International

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Mondelēz International is a global leader in the snacking industry, well-known for its iconic brands like Cadbury, Oreo, and Toblerone. The company is involved in producing and marketing a wide range of chocolate, biscuits, candy, and other snacks, which are available to consumers across the world. Mondelēz is committed to corporate governance, sustainability, and making a positive impact on communities through initiatives in diverse areas like environmental sustainability and diversity, equity, and inclusion. The company operates in various sectors, including manufacturing, marketing, and supply chain management, and has a significant presence in multiple countries.

📋 Description

• Provide software and application knowledge to support implementation of solutions • Optimize delivered services to meet business demands and service operations strategy • Plan, measure, report, and communicate service improvement initiatives • Serve as a consultant on issues and resolutions • Recommend actions to optimize investments and benefits and mitigate risks • Identify and evaluate suppliers, onboard vendors, and establish and run vendor governance • Collaborate with management on requisitions, purchase orders, invoices, and payments • Provide design collateral and configure software components in alignment with security policy and governance • Ensure adherence to development and configuration standards and processes • Provide day-to-day support, administration, and troubleshooting for the INFOR Time & Attendance system • Support accurate employee time capture, schedule management, and data flow to payroll • Act as the first point of support for employees, managers, HR, and payroll users • Manage user access, roles, permissions, configurations, integrations, reports, audits, upgrades, and patches • Provide end-user assistance, documentation, training, and system communications • Support payroll processing and resolve data discrepancies • Support implementation through requirements definition, configuration, data migration, testing, quality assurance, training, change management, go-live support, and post-implementation optimization • Participate in project meetings and workshops, track tasks, and report status to the project manager • Collaborate with HR, Payroll, IT, Operations, technical teams, and external vendors

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field (preferred) • 2+ years of experience with HRIS, payroll, or time & attendance systems • Hands-on experience with INFOR Time & Attendance or other INFOR HCM modules strongly preferred • Prior experience in a support or HR operations role is an advantage • Strong customer service and communication skills • Ability to troubleshoot application issues and provide clear guidance to end-users • Detail-oriented with strong organizational and problem-solving skills • Proficiency in MS Excel, Word, and reporting tools • Knowledge of payroll processes and labor law compliance (advantageous) • Experience with scheduling/labor management and MVS (Master Rotation and Auto Assignment) • Workday/HCM Integration knowledge • Service-oriented and approachable with strong interpersonal skills • Proactive, adaptable, and able to work under deadlines • High integrity and confidentiality in handling sensitive employee data • Strong team player with the ability to work cross-functionally

🏖️ Benefits

• Equal opportunity employment • No relocation support available