Team Manager, Customer Success

Job not on LinkedIn

🕒 April 24

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Lead, coach, and develop a team of Customer Success Managers to drive high performance and strong customer outcomes • Establish clear expectations, KPIs, and accountability for onboarding, adoption, and customer success execution • Oversee and ensure consistent execution of onboarding and implementation across all accounts • Support CSMs in managing complex, high-priority, or at-risk customer relationships • Drive the development and execution of structured success plans across the customer lifecycle • Lead change management efforts across the Customer Success team, ensuring smooth adoption of new processes, systems, and ways of working • Manage and coordinate cross-functional projects that impact the customer experience, ensuring alignment across teams and timely execution • Partner with Sales to support renewals, expansions, and overall account growth strategies • Act as the voice of the customer across internal teams, advocating for solutions that improve the end-to-end customer experience • Influence and drive alignment across cross-functional stakeholders, gaining consensus on priorities and solutions without direct authority • Monitor usage, engagement, and satisfaction metrics to proactively identify risks and opportunities • Build new and refine scalable processes to improve efficiency, reduce manual work, and support growth • Collaborate with cross-functional teams to align on customer experience, workflows, and system improvements

🎯 Requirements

• Bachelor’s degree in Education, Business, or related field required - or equivalent experience. • 5+ years of experience in customer success, client services, or account management • 2+ years of experience in a leadership, team lead, or mentoring role preferred • Experience in EdTech, SaaS, or education environments strongly preferred • Experience supporting K–12 or district-level customers a plus

🏖️ Benefits

• Eligible for Pearson’s annual incentive program