Technical Support Representative – Virtual Desktop

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November 10

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Pearson VUE

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Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

📋 Description

• Help troubleshoot AVD-related issues and support remote staff. • Provide accurate and timely answers to internal customer questions or concerns via phone or email. • Diagnose and resolve technical issues using documented processes while maintaining a courteous, customer-focused approach. • Contact remote employees in a supportive and efficient manner. • Escalate unresolved or complex issues to the appropriate teams for resolution. • Provide complete documentation of issues handled. • Stay current on system updates, known issues, and support resources. • Perform other related duties as assigned.

🎯 Requirements

• College coursework or technical training preferred, or an equivalent combination of education and experience. • Must possess excellent customer service skills. • Call center experience is preferred. • Basic understanding of software, hardware, and connectivity troubleshooting principles. • A very friendly and helpful attitude and the ability to manage simultaneous tasks. • Strong teamwork and collaboration skills. • Must have excellent oral and written communication skills. • Reliable attendance and punctuality are required. • Experience working with a PC and a Windows environment is required. • Experience working with a Mac is preferred but not required. • Ability to learn new systems, follow documented processes, and apply solutions consistently.

🏖️ Benefits

• Remote (Work from Home) Office Environment • May be required to work a rotating shift schedule and weekends.