Technical Support Representative

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Peek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏪 Marketplace

🛍️ eCommerce

💰 $80M Series C on 2021-11

Travel • Marketplace • eCommerce

Peek is a company that specializes in offering a wide range of experiences and activities for travelers and adventure seekers. Their platform allows users to discover and book various tours and activities such as snorkeling, ATV rides, kayak rentals, art experiences, food tours, and more across numerous global destinations like the Cayman Islands, Sint Maarten, San Diego, and many others. Peek also provides 'Peek Pro,' a service tailored for businesses to manage bookings. The company emphasizes user-friendly interfaces to filter by top-rated activities and provides detailed booking information to enhance the travel experience for over 25 million customers.

📋 Description

• Follow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating. • Craft informative, timely, and instructional messages in response to product- and tech-related queries. • Active participant in team meetings and in assisting other colleagues across the company. • Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes. • Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes. • Meet monthly Items per month, CSat and QA minimums and develop consistent performance.

🎯 Requirements

• 2+ years of experience in customer service and/or technical support • Full-time availability; Ability to work 5 consecutive days (possible schedule to include weekend day) • Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam) • Natural enthusiasm for helping people solve technical problems • Patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners. • Ability to work in a dynamic environment without skipping a beat. • Must be punctual and reliable. • Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue. • Discretion in handling potentially sensitive information about a partner, partner’s account, or business. • Consistent and dependable WiFi in a personal workspace that allows for distraction-free environment.

🏖️ Benefits

• Health Coverage through Allianz