Licensed Clinician, LPC or LCSW

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Pelago

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

Transport • Travel

Pelago is a travel experience platform owned by Singapore Airlines that offers booking services for activities, attraction tickets, and things to do across various destinations worldwide. Pelago provides exclusive perks for Singapore Airlines and Scoot passengers, integrating a rewards system where customers can earn and redeem miles with each purchase. Catering to a host of currencies and languages, Pelago ensures travel essentials like SIM cards and transportation options are available for seamless cultural adventures. Users can access a variety of experiences, from tours to iconic attractions, and enjoy benefits such as price guarantees and high-quality service standards.

📋 Description

• Review AI-generated clinical interactions, flag quality issues, and provide feedback to support continuous improvement • Monitor clinical safety indicators, including escalation accuracy, risk detection, and member outcomes • Report on clinical quality trends and anomalies to cross-functional stakeholders • Serve as the clinical voice in product development — translating clinical standards and evidence-based practice into product requirements • Develop and maintain clinical guidelines and quality frameworks for AI-assisted care delivery • Identify performance gaps and collaborate with the team to address them • Support clinical escalation review processes and ensure appropriate care handoffs • Stay current on clinical literature, regulatory guidance, and emerging best practices in AI-assisted behavioral health

🎯 Requirements

• Active LPC or LCSW licensure in good standing (required) • Multistate licensure a plus; LPC compact licensure is a significant advantage • 3+ years of direct clinical experience in behavioral health; substance use disorder experience strongly valued • Comfort with ambiguity and the ability to build structure in a fast-moving environment • Strong written communication; able to translate clinical nuance for non-clinical audiences • Genuine intellectual curiosity about AI and its role in care delivery • Experience with annotation, quality review, or clinical supervision is a plus • Familiarity with CBT, Motivational Interviewing, and/or brief interventions preferred

🏖️ Benefits

• Competitive compensation and benefits • Remote-first, flexible schedule • Opportunity for growth as the Clinical AI function expands