Operations Support & Accounting Specialist

Job not on LinkedIn

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Learn about the company, its vision, and its various departments • Identify stakeholders and collaborate with the team and different departments • Receive, qualify, and handle accounting-related requests • Respond to users and escalate issues to technical teams when necessary • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Help accountants working in companies and accounting firms import their data into Pennylane to facilitate migration • Create and update customer-facing help resources • Share accounting knowledge and practical experience with colleagues • Provide product teams with structured feedback on customer usage • Become a product expert and identify areas for improvement • Lead projects that contribute to professional development • Future opportunities to move into advanced support, account management, or customer implementation

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Experience working directly with a business owner is a plus • Interest in innovative workplace tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while providing excellent service • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the product • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; Pennylane does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional paid time-off days (RTT) in addition to 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual seminar • An inclusive and supportive work environment