Financial Control and Accounting Support Specialist

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🕒 April 27

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• As a Support Specialist — Financial Control and Accounting, you act as both a domain expert and a platform specialist. • You are the main point of contact for our client base who have chosen Pennylane as the central software for their accounting and financial management. • You interact daily with users and work to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams. • You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate their migration. • You will join the Pennylane Academy and receive ongoing training on the product and the team’s processes. • You will learn everything there is to know about our company, our vision, and our various departments. • You will gain autonomy and take full ownership by ensuring thorough follow-up of requests until tickets are fully resolved to guarantee user satisfaction. • You will become a product expert and help increase your team’s efficiency by identifying areas for improvement.

🎯 Requirements

• Accounting education (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA or Bachelor in Administrative and Accounting Management). • At least 3 years’ experience in an accounting firm (ideally including at least three fiscal periods/cycles). • Experience working directly with company leadership is a plus (e.g., internal advisory). • Interest in innovative work tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Familiarity with the Pennylane platform is a plus. • Professional level of English. • Strong written communication skills and the ability to explain concepts clearly and professionally to users. • Ability to understand and respond to client needs, provide excellent service, and maintain strong client relationships. • Ability to work independently and as part of a team. • Flexibility to adapt to rapid changes in the product. • Willingness to learn and stay up to date with product developments.

🏖️ Benefits

• A leading health plan on the market (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation. • The opportunity to improve your English through Busuu. • A monthly dedicated budget for all Pennylaners to support working from home or in a coworking space. • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris. • A BSPCE equity allocation. • Access to 8,000 gyms across France and more than 300 wellness activities through our partner Gymlib. • A Mac. • We play many sports together and regularly come together for company events such as Tech Days (which bring remote Pennylaners together every three months) and our annual company retreat, which fosters strong team cohesion.