Monitoring Support Specialist

🕒 March 24

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EPI Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

Fintech • SaaS

EPI Company is reshaping the future of payments with Wero, a European-made digital payments solution that enables instant, cross-border transactions for consumers and businesses. The company operates as a remote-first, Europe-based team building payment platform and wallet products, focusing on digital sovereignty, compliance, and seamless payment experiences across markets.

📋 Description

• Proactively monitor systems to ensure seamless uptime and minimize disruptions • Rapidly resolve incidents to maintain platform stability and customer trust • Orchestrate major incident management across cross-functional teams • Conduct root cause analyses and post-mortems to drive continuous improvement • Document incidents and resolutions clearly to prevent recurring issues • Building Monitoring Dashboards, metrics, alerts and optimising alerts. • Collaborate closely with Product, Engineering, and SRE teams to align technical operations with business needs • Contribute to building a trusted, innovative, and sovereign European payment solution by reducing reliance on non-European networks • You will be a part of 24X7 on-call and weekend support.

🎯 Requirements

• 4–10 years in technical/platform monitoring support engineering, preferably in FinTech or Payments. • Bachelor's degree in computer science, IT, or related field (Master’s a plus). • Hands-on with APIs, performance monitoring (API SLOs), debugging, and troubleshooting is non-negotiable. • Experience with Datadog (or equivalent), log analysis, alerting, and proactive issue detection. • Must be able to build dashboards, understand metrics, and ability to set up and optimize alerts. • Strong knowledge of ITIL standards and best practices in managing major incidents. • Hands-on with Jira (dashboards, filters) and reporting tools such as Databricks (executing SQL queries and building dashboards) • Strong analytical skills, thrives in high-pressure and time-sensitive environments. • Solid understanding of the software development lifecycle (SDLC) with hands-on experience in debugging code (preferably Java). • Experience with 24x7 rotational shifts and on-call support. • Payments/Fintech experience is a strong advantage (understanding transaction flows, payment gateways, fraud monitoring, settlement, reconciliation, compliance). • Fluent in English (CEFR C1 or C2); French, German, Dutch, or other European languages are a plus.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities