Support, Financial Reporting & Accounting Specialist

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🕒 April 27

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• As a Support, Financial Reporting & Accounting Specialist, you act as both a subject-matter and platform expert. • You are the primary point of contact for our client base that has chosen Pennylane as their core accounting and financial management software. • You communicate daily with users and seek to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to technical teams. • You are also responsible for helping company and firm accountants import and integrate their data into Pennylane to ease their migration. • You join the Pennylane Academy and continuously train on the product and team processes. • You learn everything you need to know about our company, our vision, and our various departments. • You learn to identify all stakeholders and collaborate effectively within your team and with other departments. • You begin to handle accounting-related requests: you receive inquiries, assess them based on a strong understanding of accounting principles, and provide fast, high-impact responses. • You contribute to the creation and updating of customer help materials to increase client autonomy. • You share your accounting knowledge and field experience with colleagues. • You represent the customer perspective and provide constructive feedback to the product teams. • You become a product expert and increase your team’s efficiency by identifying areas for improvement.

🎯 Requirements

• Accounting education (e.g., BTS CGO, DCG, BTS in SME Management Assistance, Master CCA, or Bachelor's in Administration & Accounting). • Minimum of 3 years' experience in an accounting firm (ideally having completed at least three tax seasons). • Experience working directly with company leadership is a plus (for example, in an in-house advisory role). • Interest in innovative work tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Knowledge of the Pennylane platform is a plus. • Professional working proficiency in English. • Strong written communication skills and a pedagogical approach to interact with users clearly and professionally. • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships. • Ability to work independently and as part of a team. • Flexibility to adapt to the rapid evolution of the tool. • Willingness to learn and stay up to date with product developments.

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation. • Opportunity to improve your English through Busuu. • A monthly allowance for all Pennylaners to support working from home or using a coworking space. • Easy access to our offices, located a few minutes from Saint-Lazare in central Paris. • A BSPCE stock-option allocation. • Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib. • A Mac laptop. • We play many sports together and regularly gather for company events such as Tech Days (which bring remote Pennylaners together every quarter) and an annual company seminar that fosters strong team cohesion.